FREE 14 day trial
You'll get a fully-featured trial account to use for 14 days
When your trial expires, you'll need to choose a pay plan and enter card details to begin monthly billing.
Our Brightpearl «» Zendesk integration consists of two parts;
This retrieves contact and order information from Brightpearl using the ticket requester's email address, and shows it on the right hand side of your Zendesk view. No more switching between applications to find out what's going on!
Your Zendesk agents now have (limited) access to Brightpearl order information without needing to be logged in to Brightpearl, which saves time and shows them information right where it's needed.
Seeing your Zendesk tickets in Brightpearl will help to reduce mistakes, and means you no longer need to search Zendesk for support issues when you're working with a Brightpearl contact or order.
Zendesk tickets on the Brightpearl contact screen.
Zendesk tickets on the Brightpearl order screen.